Terms of service
Terms of Service version 1.2 – last updated 6 November 2026
TERMS OF SERVICE — GROUNDGRABBA
These Terms apply to purchases from Lespa Pty Ltd ATF CCRV Family Trust T/as GroundGrabba, ABN 39 852 670 860 ("GroundGrabba", "we", "us"). Section 0 overrides any conflicting wording in the other sections.
Your consumer rights: Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded. Any limit on our liability in these Terms applies only to the extent permitted by law.
SECTION 0 – GROUNDGRABBA-SPECIFIC TERMS
0.1 Personal use vs commercial use
Purchases are personal use when made by an individual for private, recreational, household or lifestyle use and no engineering advice or compliance requirements exist.
Purchases are commercial use when one or more of these apply:
- the buyer is a business, organisation, builder, tradie, contractor or engineer
- a purchase order (PO) is used
- engineering advice, suitability guidance or compliance documentation is requested
- the product is used to earn income (Airbnb, rentals, farm stays, site offices, jobsite accommodation, etc.)
- the product is used for commercial, industrial, structural or load-bearing applications
Commercial-use orders follow the returns, warranty and delivery conditions in section 0.4.
0.2 No engineering advice or structural guarantees
GroundGrabba does not provide engineering advice and does not guarantee:
- suitability for a specific structure, load or building design
- suitability for any specific soil, substrate, geology or environmental condition
- uplift, shear, overturning, wind or structural performance
- compatibility with customer-designed bases, poles, footings or leverage conditions
The customer is responsible for soil and ground assessment, engineering and load calculations, base and structural design, deciding fitness for purpose, and compliance with building codes, standards and local laws. To the extent permitted by law, GroundGrabba is not liable for any structural outcome resulting from customer decisions.
0.3 Misuse and incorrect installation
Our warranty does not cover products that are:
- hammered or struck into the ground
- used outside their intended purpose
- driven with an impact wrench (GroundGrabba Lite only)
- used in unsuitable soil conditions
- over-tightened or subjected to excessive leverage
- installed contrary to GroundGrabba instructions
GroundGrabba products are designed to be screwed into the ground using appropriate tools.
0.4 Business, commercial and purchase order (PO) orders
For orders placed on a purchase order, by a business, or for commercial use:
- (a) change-of-mind returns and exchanges are not available (whether or not a purchase order is used). We accept returns only for faulty goods, the wrong product supplied by us, or goods lost or damaged in transit. Lifetime Warranty claims are handled separately under (d). Orders on an official purchase order are non-cancellable once picked or dispatched.
- (b) where goods are acquired for resale or re-supply, risk passes to you when the goods leave our warehouse, and to the extent permitted by law we are not liable for loss or damage after dispatch.
- (c) special orders need a 50% deposit, with the balance paid before the goods are released. They cannot be cancelled once confirmed, and the deposit is non-refundable once we've ordered the goods.
- (d) our Lifetime Warranty applies to business and commercial purchases (including the Commercial GR14 range) on the terms on our Warranty page, covering anchors that break or wear out in normal use within the product's rated limits and installation instructions. Misuse and overloading are excluded, and coatings, galvanising and finishes are never covered.
0.5 Returns and warranty
Personal-use purchases may be returned or exchanged for any reason – even if used, and with or without the packaging – within 12 months of the delivery date, with our prior written approval and subject to the handling fees and freight in our Refund Policy. You pay the return freight and a $19.95 handling fee; for an exchange you pay the return freight, the $29.95 exchange handling fee, the freight to send you the replacement, and any price difference. No fee applies, and we pay the freight, for faulty items, an incorrect item supplied by us, or items damaged in transit. Mabu Play Ropes cannot be returned for change of mind (including unused items) for hygiene reasons; this does not affect your rights if the product is faulty.
Products with our Lifetime Warranty are covered as described on our Warranty page (for personal, business and commercial buyers). Warranty claims are remedied at our discretion by replacement, refund or asking for the item back (you don't pay that return freight), and are made through our contact form with proof of purchase and photos. Do not send anything to the warehouse without our written approval.
0.5A Orders placed before 1 November 2026
Purchases made before 1 November 2026 come with a 12-month risk-free return at GroundGrabba's expense, even if the product has been used. Contact us within 12 months of delivery and we'll arrange the return and refund you for the product; we pay the return freight and no handling fee applies. The returns, warranty and shipping terms in these Terms apply to all orders placed from 1 November 2026.
0.6 Shipping and delivery
By purchasing from this website, you agree to our Shipping Policy, including the shipping options and costs shown at checkout (those are the ones available for that order), and Authority To Leave (ATL) unless you request Signature on Delivery through our contact form before dispatch (a carrier fee applies), or choose it at checkout if that option is offered for your order.
Orders are packed and dispatched from our third-party warehouse in Willawong, QLD by Australia Post and StarTrack. The order cut-off is 11:00 am Queensland time Mon–Fri; orders placed before the cut-off are ready for dispatch the next business day. Delivery estimates are not guaranteed and, to the extent permitted by law, we are not responsible for carrier delays. Local pickup is available by arrangement – see the Shipping Policy for current transition packing days and how to confirm a pickup.
For personal-use orders, if a parcel is lost or arrives damaged we will replace it or refund you (see our Refund Policy). For goods acquired for resale or re-supply, section 0.4(b) applies. Once the carrier records a parcel as delivered under Authority to Leave, responsibility passes to you to the extent permitted by law.
0.7 Cancelling or changing orders
To change or cancel an order, contact us straight away through our contact form or call 1300 988 655. An order is only stopped once we confirm in writing that it has been stopped. Before our warehouse starts picking, changes and cancellations are free. After the 11:00 am Queensland time cut-off, after picking has started, or once the order has shipped, we can't promise to stop it; if our warehouse charges us a fee to stop or change the order, we pass that fee on to you and tell you the amount first. No fee applies where we have made an error.
0.8 Cart acknowledgement
By ticking the box in the cart you acknowledge our shipping and returns fees and the order cut-off. Your acknowledgement is recorded with your order.
0.9 Minimum order
Our minimum order is $29.99 (inc GST), worked out on your cart total after any discount codes and excluding shipping. If a discount takes your cart below $29.99, please add more items to check out.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm you are at least 18, or that you have the consent of a parent or guardian to use this site.
You may not use our products for illegal or unauthorised purposes, and you must not transmit worms, viruses or destructive code.
A breach of these Terms may result in immediate termination of our services to you.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
Content (excluding card information) may be transferred unencrypted over networks.
You agree not to reproduce, duplicate, sell or exploit any part of the site without our written permission.
Headings are for convenience only.
SECTION 3 – ACCURACY OF INFORMATION
We work to keep the information on this site accurate, but it is for general use only and may not always be complete or current. We may update content at any time but are not obliged to.
SECTION 4 – CHANGES TO PRICES AND THE SITE
Prices may change without notice. The price that applies is the one shown when you place your order. We may modify or discontinue the site at any time.
SECTION 5 – PRODUCTS
Products may have limited quantities. Colours and images may vary depending on your screen. We may limit sales or discontinue products at any time.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We may refuse or cancel an order (for example for a price or stock error or a payment problem) and will refund you in full. You agree to provide accurate and up-to-date contact and payment information.
SECTION 7 – THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or links to third-party websites. We are not responsible for their content, and you use them at your own discretion.
SECTION 8 – COMMENTS AND SUBMISSIONS
We may use comments, reviews and suggestions you send us. You must not post unlawful, defamatory, harmful or infringing content. We are not obliged to keep or respond to comments.
SECTION 9 – PERSONAL INFORMATION
Your personal information is handled under our Privacy Policy.
SECTION 10 – ERRORS AND OMISSIONS
We may correct errors in prices, descriptions or availability at any time, including after an order is placed. If this affects your order, we'll contact you and you can cancel for a full refund.
SECTION 11 – PROHIBITED USES
You may not use the site for unlawful purposes, harassment, data scraping, uploading malware, or infringing intellectual property.
SECTION 12 – LIMITATION OF LIABILITY
We do not guarantee the site will be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the site or our products. This does not affect your rights under the Australian Consumer Law.
SECTION 13 – INDEMNITY
You agree to indemnify GroundGrabba against claims arising from your breach of these Terms.
SECTION 14 – SEVERABILITY
If any provision is found to be unlawful or unenforceable, the rest of these Terms remain in force.
SECTION 15 – ENTIRE AGREEMENT
These Terms, together with our Refund, Shipping and Privacy policies and our Warranty page, are the entire agreement between you and us for purchases from this site.
SECTION 16 – GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.
SECTION 17 – CHANGES TO THESE TERMS
We may update these Terms at any time. Changes apply to orders placed after the update. The latest version is always on this page.
SECTION 18 – SMS MESSAGES
This applies only if you opt in to SMS messages from GroundGrabba. Message frequency varies and standard message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
SECTION 19 – CONTACT US
Lespa Pty Ltd ATF CCRV Family Trust T/as GroundGrabba, ABN 39 852 670 860
PO Box 1114, Kingscliff NSW 2487
Phone: 1300 988 655 (Mon–Fri 9:00am–4:00pm, excluding public holidays)
Contact us: contact form
Terms of Service version 1.2 – last updated 6 November 2026. Changes apply to orders placed after the update.