Privacy policy

GROUNDGRABBA AU — PRIVACY POLICY

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from groundgrabba.com.au (the “Site”).

By using the Site, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • browser type

  • IP address

  • time zone

  • installed cookies

  • pages or products viewed

  • referring websites or search terms

  • click and browsing behaviour

We refer to this as Device Information.

We collect Device Information using:

  • Cookies – data files stored on your device

  • Log Files – track actions, timestamps, IP, browser type, ISP, etc.

  • Web Beacons / Tags / Pixels – analytics and ad performance tracking

When you make a purchase or attempt to purchase, we also collect:

  • name

  • billing and shipping addresses

  • payment information (including encrypted credit card details)

  • email

  • phone number

We call this Order Information.

"Personal Information" in this policy refers to both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information to:

  • process and fulfil orders

  • arrange shipping

  • provide invoices and confirmations

  • communicate with you

  • screen for potential risk or fraud

  • send marketing, promotions or product updates (only if consented)

We use Device Information to:

  • improve the Site’s performance

  • optimise user experience

  • analyse browsing patterns

  • assess advertising effectiveness

  • detect risk or fraudulent activity (including IP checks)

3. Sharing Your Personal Information

We share Personal Information with third parties who help us operate our business, for example:

Shopify

Our e-commerce platform.
Details: https://www.shopify.com/legal/privacy

Google Analytics

Used to understand how visitors interact with the Site.
Details: https://www.google.com/policies/privacy/
Opt-out: https://tools.google.com/dlpage/gaoptout

SMS Marketing Platforms

Used for sending text reminders and promotions.
Your SMS consent and opt-in data is never sold or shared with unauthorised third parties.

Compliance & Legal Requirements

We may share information to comply with:

  • laws and regulations

  • subpoenas

  • lawful information requests

  • fraud prevention obligations

We never sell your personal data.

4. Behavioural / Targeted Advertising

We use your information to deliver ads we believe may be relevant to you.

More info:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You may opt out of targeted advertising:

Additional opt-out via DAA:
http://optout.aboutads.info/

5. Text Marketing and Notifications

By subscribing to SMS notifications, you agree to receive automated text messages about:

  • promotions

  • abandoned cart reminders

  • order updates

  • special offers

Consent is not a condition of purchase.

To opt out:
Reply STOP or use the unsubscribe link where available.

Message/data rates may apply.

We also use cookies to identify abandoned carts and determine when to send SMS reminders.

6. Do Not Track

We do not modify our data-collection behaviour when a Do Not Track signal is detected.

7. Your Rights (GDPR / UK & EU Residents)

If you are located in the European Union or United Kingdom, you have:

  • the right to access your data

  • the right to correct inaccurate data

  • the right to request deletion

  • the right to restrict processing

  • the right to portability

  • the right to object to processing

To exercise your rights, contact us at inquiries@groundgrabba.com.au.

Your information will be transferred outside Europe (including to the USA, Canada and Australia) to fulfil orders and operate our business.

8. Data Retention

We retain Order Information for business and tax compliance unless you request deletion.

You may request deletion at any time by contacting us.

9. Minors

The Site is not intended for individuals under 16 years of age.

10. Changes to This Policy

We may update this Privacy Policy to reflect:

  • legal requirements

  • operational changes

  • improvements in our practices

The latest version will always be available on this page.

11. Contact Us

For more information about our privacy practices, questions, or complaints, contact us at:

📧 inquiries@groundgrabba.com.au
📍 GroundGrabba AU, Tweed Heads NSW, Australia