Shipping policy

Shipping Policy version 1.1 – last updated 6 November 2026

This policy applies to orders from Lespa Pty Ltd ATF CCRV Family Trust T/as GroundGrabba, ABN 39 852 670 860 ("GroundGrabba", "we", "us"). Nothing in it limits your rights under the Australian Consumer Law.

1. How we ship

Orders are packed and dispatched from our third-party warehouse in Willawong, QLD and sent by Australia Post and StarTrack. Please do not send anything to us or to the warehouse without our written return approval – we will give you the return address with that approval.

2. Order cut-off and dispatch

  • Cut-off: 11:00 am Queensland time, Monday–Friday. Queensland does not observe daylight saving, so while daylight saving applies this is 12:00 noon in Sydney, Melbourne and Canberra.
  • Orders placed before the cut-off are ready for dispatch the next business day.
  • Orders placed after the cut-off, or on weekends and public holidays, are treated as received the next business day and are ready for dispatch the business day after that.
  • You'll receive an email with tracking details once your order is dispatched.
  • During sale periods and peak season, dispatch may take a little longer.

3. Minimum order

Our minimum order is $29.99 (inc GST), worked out on your cart total after any discount codes and excluding shipping.

4. Shipping costs and delivery times

Orders are sent by Australia Post and StarTrack. The shipping options and costs shown at checkout are the ones available for that order.

For an estimated delivery time to your address, use Australia Post's delivery time calculator for a guide, or contact us for an estimate to your postcode. Delivery times are Australia Post's estimates and start from the day your order is dispatched.

Delivery estimates are not guaranteed and can be affected by weather, public holidays and carrier delays. To the extent permitted by law, we are not responsible for carrier delays. We deliver Australia-wide, including regional, rural and remote areas.

5. Authority to Leave (ATL)

The shipping options and costs shown at checkout are the ones available for that order. Orders are sent with Authority to Leave (ATL) unless you request Signature on Delivery through our contact form before your order is dispatched (a carrier fee applies), or choose Signature on Delivery at checkout if that option is offered for your order. Carrier Signature on Delivery fees vary – for Australia Post see current fees. With ATL, the carrier may leave your parcel in a safe place at the delivery address. Once the carrier records the parcel as delivered, responsibility for it passes to you, and, to the extent permitted by law, we are not responsible for theft, loss or damage after that point. If you'd rather not take that risk, request Signature on Delivery (or choose it at checkout if offered) or have your order sent to an Australia Post Parcel Locker or Post Office where available.

6. Local pickup (by arrangement)

Local pickup is available by arrangement. During the current transition, call 1300 988 655 or use our contact form to confirm. We pack roughly 3 times a week (generally Monday, Wednesday and Friday). Orders received by about lunchtime on those days are usually ready from that afternoon. Once the warehouse is fully fulfilling, orders placed before 11:00 am QLD time on a business day are ready for dispatch or collection the next business day after 12:00 pm. Please do not come to collect until we have confirmed your pickup.

7. Changing or cancelling an order

Contact us straight away through our contact form or call 1300 988 655 (Mon–Fri 9:00am–4:00pm, excluding public holidays) with your order number. An order is only stopped once we confirm in writing that it has been stopped. Changes and cancellations are free before our warehouse starts picking; after that, fees may apply – see our Refund Policy. Changing the delivery address after dispatch can only be done through the carrier's redirection service (for example Australia Post), at your cost.

8. Lost, late or damaged parcels

  • Not arrived: if your order hasn't arrived within 5 business days of the expected delivery date, contact us and we'll lodge an investigation with the carrier (Australia Post or StarTrack).
  • Damaged, missing parts or incorrect items supplied by us: please contact us as soon as you can – ideally within 3 business days of delivery – with your order number and photos of the item, packaging and label. Your rights under the Australian Consumer Law don't expire after 3 days.
  • If a parcel is lost in transit (before the carrier records it as delivered) or arrives damaged, we'll replace it or refund you. You don't need to chase the carrier yourself.

9. Business, commercial and purchase-order (PO) orders

  • Where goods are bought for resale or re-supply, risk passes to you when the goods leave our warehouse and, to the extent permitted by law, we are not liable for loss or damage after dispatch. You may still have rights under the Australian Consumer Law that we do not exclude.
  • Transit insurance is not included. It's up to you to arrange your own cover if you want it.
  • Orders on an official purchase order are non-cancellable once picked or dispatched.

10. International orders

Please order through your regional store:

  • USA & Mexico: GroundGrabba.com
  • New Zealand: GroundGrabba.co.nz
  • Canada: GroundGrabba.ca

For all other countries, please contact us for a quote. Customs duties, taxes and import fees are the responsibility of the recipient.

11. Returns

Returns, exchanges and fees are set out in our Refund Policy. In short: personal-use purchases can be returned within 12 months of delivery, even if used, with our written approval – you pay the return freight and a $19.95 handling fee ($29.95 for an exchange, plus the freight to send you the replacement). Faulty, damaged or incorrectly supplied items are handled at our cost. Change-of-mind returns aren't available for business or commercial purchases, or for Mabu Play Ropes (hygiene — including unused items; this does not affect your rights if the product is faulty).

12. Contact us

Lespa Pty Ltd ATF CCRV Family Trust T/as GroundGrabba, ABN 39 852 670 860
PO Box 1114, Kingscliff NSW 2487
Phone: 1300 988 655 (Mon–Fri 9:00am–4:00pm, excluding public holidays)
Contact us: contact form

Shipping Policy version 1.1 – last updated 6 November 2026. Changes apply to orders placed after the update.