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      GroundGrabba WARRANTY POLICY


      ⚠️ Warning:
      Never use GroundGrabba products where there may be underground services!
      Impacting services in the ground could lead YOU to be liable for: expensive repair costs, minor or major injury, and/or death to yourself and others in the vicinity
      You are assuming full responsibility and liability for any direct, indirect, or consequential damages whether foreseen or unforeseen that may arise.

       

      GroundGrabba is committed to delivering the best quality. Our products are covered by a comprehensive warranty.

      GroundGrabba products are warranted to be free from defect in material and

      workmanship for a period as specified below after its original purchase date under normal use. This warranty extends only to the original retail purchaser with original proof of purchase and only when purchased from an authorized GroundGrabba retailer or reseller.

      Given we manufacture most of the products we sell but not all, we therefore are governed for those items by the warranty placed on those items by those manufacturers or their representatives.

      Other than genuine GroundGrabba Pro Steel items with a lifetime warranty against wearing out and breaking, most of our other products have a 12 month manufacturing defect warranty unless otherwise stated.

      Within these periods if you feel you have a warranty concern please contact us.

      GROUNDGRABBA WARRANTIES

      All our “Pro” Series (steel only) products carry our lifetime warranty*. You break it….we replace it! You wear it out and we will also replace it! Return the broken or worn out GroundGrabba Pro item/s to us along with your proof of purchase from us and we will replace it for free….even if it is in ten years time, we are THAT confident in our products!”

      * Conditions apply

      All GroundGrabba Pro steel products have been designed to screw into substrates that are penetrable by a common screw. No GroundGrabba is designed, made or sold to penetrate rock, concrete, stone or any other material of a similar variety. As a guide, if you can hammer a common old fashioned stake into the ground then you can use a GroundGrabba. Never smash GroundGrabba Pro’s or GroundGrabba Lites (or any of our screw-in items) into the substrate with any item be it a hammer or rock etc. Attempting to hit them into the ground will void warranty.

      GroundGrabba Lites have been designed for loose, soft grounds only. Using them in harder grounds may void the warranty. 

      Other GroundGrabba items such as GroundGrabba Lite’s have a manufacturer's defects 12 month warranty only.

      We at GroundGrabba have one usual courses for warranty;

      Replace, which is decided by us or our agent in the country of original purchase.

      We also offer a 30 day money back guarantee on our GroundGrabba products if not satisfied, in which case we ask you to contact us via our get in touch/contact page.

      Depending on the circumstance of your return, you may need to arrange and pay for the item's return initially and we will arrange and pay for the replaced item to be sent to you. Generally speaking we will arrange a return label so you are not out of pocket.

      If your returned item/s are found to be in correct working order without fault or with damage by misuse then you shall pay the return freight costs as is fair. 

      GROUNDGRABBA PRO, PRO I, PRO II & JUNIOR

      GroundGrabba is made to last! Every GroundGrabba steel product comes with a Lifetime Replacement Warranty against breakage or manufacturer defects. If you ever encounter a problem with your GroundGrabba Steel Pro products, simply let us know and we’ll replace it immediately — no questions asked*.

      *conditions apply

       

      GROUNDGRABBA COMMERCIAL GR14 PRO SERIES

      GroundGrabba is made to last! Every GroundGrabba steel product comes with a Lifetime Replacement Warranty against breakage or manufacturer defects. If you ever encounter a problem with your GroundGrabba Steel Pro products, simply let us know and we’ll replace it immediately — no questions asked*.

      *conditions apply

       

      GROUNDGRABBA LITE

      The GroundGrabba Lite comes with a 12 month manufacturer's defect replacement warranty. GroundGrabba Lite is designed and intended for use in soft and loose grounds only where your average peg just won’t hold. 

      ⚠️ Caution GroundGrabba Lite's ARE NOT FOR COMMERCIAL USE 

      ❌  Do not use in grounds where there are underground services such as but not limited to: electricity, gas, phone, data, water. 

      ❌  Do not use GroundGrabba Lites for any other purpose other than ground anchoring in soft loose and sandy grounds

      ❌  Not for timber, concrete, rock, bitumen, hot mix, tiles or Hard Large rocky grounds.

      • Misuse or abuse of GroundGrabba products can lead to injury or worse to the user or bystanders. 

      • Not to be used with mains powered drills. 

      • When using Battery drills please refer to the drill manufacturers warnings and safety instructions prior to use with GroundGrabba products. 

      • Only use GroundGrabba products for their intended purpose of ground anchoring things such as tents and shade canopies. 

      • Always hold your drill firmly with both hands and use the inside of your legs as a drill guide with the drill handle in between your legs to help prevent torque twisting wrist or other injury. 

      • Always start your drill on the lowest torque setting. 

      • Use a good quality high torque drill for your GroundGrabba. 
        Never use with ratchet or impact type drills or will void warranty. 

       

      DOG RUN OPTION KIT FOR GROUNDED PAWS TIE DOWN KIT

      GroundGrabba Dog Run Option kit is made up of several separate components. GroundGrabba Pro or Pro I, see our lifetime replacement warranty above. Stainless steel carabiner is covered by a 12 month warranty. The Hookwasher warranty see below.*

      *conditions apply

       

      GROUNDED PAWS TIE DOWN KIT

      GroundGrabba Grounded Paws kit is made up of several separate components. GroundGrabba Pro, see our lifetime replacement warranty above. Stainless steel carabiner is covered by a 12 month warranty. The plastic coated steel cable is covered by a 12 month warranty. The hex socket driver is covered by a 12 month warranty. The Hookwasher warranty see below.*

      *conditions apply

       

      STAINLESS STEEL STRAP TIE DOWNS

      Each steel cable is covered by our 12 month manufacturers warranty against faulty workmanship/defects.

       

      SPRING LOADED TENT AND CAMPING GUY ROPES

      The GroundGrabba Guy Ropes comes with a 12 month manufacturer's defect replacement warranty. 

       

      HEXHOOK PRO (HR14) and PIGTAIL HOOK (HR15)

      GroundGrabba is made to last! Every GroundGrabba steel product comes with a Lifetime Replacement Warranty against breakage or manufacturer defects. If you ever encounter a problem with your GroundGrabba Steel Pro products, simply let us know and we’ll replace it immediately — no questions asked*.

      *conditions apply

       

      HOOKWASHER 6 OR 12 PK

      GroundGrabba is made to last! Every GroundGrabba steel product comes with a Lifetime Replacement Warranty against breakage or manufacturer defects. If you ever encounter a problem with your GroundGrabba Steel Pro products, simply let us know and we’ll replace it immediately — no questions asked*.

      *conditions apply

       

      SOCKET DRIVERS, SOCKETS & TUNGSTEN TIPPED MASONRY DRILL BITS & SETS

      Masonry Drills and Socket Drivers come with a twelve month manufacturer defect replacement warranty.

       

      CARABINER LOCKING 316 STAINLESS STEEL 2 PACK, STAINLESS STEEL TIES

      Both carabiners and stainless steel tie wires are offered with a twelve month replacement warranty of breakage or manufacturing defects.

       

      CLOSEDHOOK 

      GroundGrabba is made to last! Every GroundGrabba steel product comes with a Lifetime Replacement Warranty against breakage or manufacturer defects. If you ever encounter a problem with your GroundGrabba Steel Pro products, simply let us know and we’ll replace it immediately — no questions asked*.

      *conditions apply

       

      THE FANG

      GroundGrabba is made to last! Every GroundGrabba steel product comes with a Lifetime Replacement Warranty against breakage or manufacturer defects. If you ever encounter a problem with your GroundGrabba Steel products, simply let us know and we’ll replace it immediately — no questions asked*.

      *conditions apply

       

      WOOD SPLITTER

      Your GroundGrabba wood splitter is covered by a twelve month replacement warranty for manufacturing defects or breakage.

       

      GROUNDGRABBA CARRY-ALL BAGS

      Your GroundGrabba carry-all bag is covered by a twelve month replacement warranty for manufacturing defects or breakage.

       

      Limited Warranty Statement

      This limited warranty is given only to the original purchaser of the product.

      The limited warranty shall be restricted to the country/region of product purchase.

      The limited warranty is only valid and enforceable in countries where the product is sold.

      The limited warranty shall last for 12 months from the date of original purchase. The invoice will be required as proof of purchase.

      The limited warranty covers the expenses for inspecting and replacing the product during the warranty period.

      The defective product shall be delivered by the purchaser to the reseller store or authorized dealer, along with the warranty card and the invoice (proof of purchase). If purchased online @ groundgrabba.com or groundgrabba.com.au GroundGrabba shall arrange for the return and absorb shipping fees so you are not out of pocket.

      We will replace the defective item with a new one. All replaced faulty products or components will not be returned to the purchaser.

      GroundGrabba may decide for the owner to keep the faulty items without returning them and then replace said faulty items with new at GroundGrabba’s expense.

      The repaired or replaced product shall continue to be warranted for the remaining time of the original warranty period.

      We reserve the right to add, delete or amend the terms and conditions at any time without prior notice.

      *CONDITIONS 

      Lifetime replacement warranty means if the ground anchor breaks or wears out such that it is no longer fit for purpose.  

      If the galvanizing or other anti-corrosion coating wears off it is not covered under any GroundGrabba warranty.

      If the item bends (steel products) it is also not covered. 

      Hammering GroundGrabbas, abusing them or using them in a way that they are not intended (for example hammered into the ground or used for an automotive recovery anchor point) are not covered under “Lifetime Replacement Warranty”.