Tab - Warranty

Warranty against defects – GroundGrabba

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is given by Lespa Pty Ltd ATF CCRV Family Trust T/as GroundGrabba, ABN 39 852 670 860, postal address PO Box 1114, Kingscliff NSW 2487, phone 1300 988 655 (office hours Mon–Fri 9:00am–4:00pm, excluding weekends and public holidays), contact form ("GroundGrabba"). The benefits under this warranty are in addition to your other rights and remedies under the Australian Consumer Law and any other law.

What is covered

• Lifetime Replacement Warranty – for the lifetime of the original purchaser: anchors that break or wear out in normal use, and manufacturing defects, in GroundGrabba Pro, Pro I, Pro II; Commercial (GR14 series); Junior; Closed Hooks; Hook Washers; Pigtail Hooks; The Fang; and 316 stainless steel cables (300, 400, 450 mm).
• 12-Month Manufacturer's Warranty: GroundGrabba Lite; orange pet tie-out cables; carabiners; socket drivers; drill bits; turnbuckles; guy ropes (including Single Spring Guy Ropes (SSR) and Double Spring Guy Ropes (DSR)); carry bags; spiral wood splitter.
• Who is covered: the original purchaser – personal, business and commercial buyers alike (including the Commercial GR14 range). The warranty is not transferable. For all buyers, cover is subject to normal use within the product's rated limits and installation instructions. Proof of purchase is the original GroundGrabba invoice or order confirmation (or an invoice from an authorised GroundGrabba stockist).
• Purchases made before 1 November 2026 come with a 12-month risk-free return at GroundGrabba's expense, even if the product has been used: contact us within 12 months of delivery and we'll arrange the return and refund you for the product (we pay the return freight; no handling fee). The rest of these terms apply to all orders placed from 1 November 2026.
• Business and commercial buyers also keep any rights they have under the Australian Consumer Law. The warranty does not change our Returns Policy: change-of-mind returns and exchanges remain personal-use only; business and commercial buyers (with or without a purchase order) can return goods only if faulty, if we supplied the wrong product, or if lost or damaged in transit; Lifetime Warranty claims are handled separately under this warranty.

What we will do

If a covered product breaks, wears out or is defective we decide, at our discretion, whether to replace it, refund you, or ask for the item back. It's at no cost to you: we pay the freight to send any replacement, and you don't pay the return freight if we ask for the item back. In most cases you do not need to send the faulty item back.

What is not covered

• Coatings, galvanising and finishes are never covered, for anyone (personal, business or commercial): normal wear, chipping, scratching or loss of a coating or finish – including hot-dip galvanising (HDG), zinc or other plating, powder coat and paint – and any surface rust or discolouration that results, where the product still works. The warranty covers the anchor breaking or wearing out in normal use, not its coating, galvanising or finish.
• Misuse and overloading (all buyers): use beyond the product's rated limits (including overloading), or not in line with the installation instructions.
• Damage caused by hammering or striking items into the ground, using an impact wrench on a GroundGrabba Lite, misuse or use for something other than ground anchoring, installing contrary to the instructions, over-tightening or excessive leverage, and scratches or surface rust that don't affect function.

How to make a claim

1. Use the contact form at the foot of our website (https://groundgrabba.com.au/pages/contact). Our team (Susu or Leigh) handles every claim.
2. Include: your GroundGrabba invoice or order number, photos of the broken, worn or faulty item (and the part that failed), and a short explanation of what happened.
3. We reply with approval within 2 business days and send your replacement from our warehouse in Willawong QLD by Australia Post, usually dispatched in 1–2 business days.
4. Who pays: we pay for the replacement (or refund) and its freight. We will only ask for the item to be sent back in some cases (for example for a high-value or bulk claim); if so we will give you a return approval and pay the postage to GroundGrabba Returns, c/o Specialised Logistics Australia, Warehouse 3.1 / 221 Gooderham Rd, Willawong QLD 4110. Any reasonable costs you incur in making a valid claim will be reimbursed.
5. If, after inspection, we find the damage was caused by misuse or an excluded cause, we may decline the claim.

Warranty Coverage Chart

12-Month Change-of-Mind Returns*
*Personal-use purchases, even if used. Contact us first; you pay return shipping and a handling fee. Faulty items and warranty claims at our cost. See our Returns Policy.

Change-of-mind returns

Separate from warranty: see our Returns Policy (12 months from delivery, personal use only, even if used, by prior approval; you pay the return freight and a handling fee). For an exchange you pay the return freight, the $29.95 exchange handling fee, the freight to send you the replacement, and any price difference. Warranty claims are the only returns where you don't pay the return freight.

Last updated 1 November 2026.